Your Moving Questions, Answered

It comes down to how much you are moving and how tricky the access is at both ends. Pricing on a two-mover truck begins at $110/hr, and you get a written, line-by-line estimate in your hands before anyone touches a box. Want a guaranteed ceiling? Ask us to set a flat cap and the number you sign becomes the absolute most you can be charged. For any move that heads out of state, we switch over to a rate built on weight and distance.

Not at all, that is our bread and butter. Those old craftsman homes across South Eugene, College Hill, and the Whiteaker usually come with original steep stairs, pinched doorways, and stepped front porches. For over ten years we have measured out every tight turn, padded the jambs and handrails, and carried by hand whatever will not swing around a corner.

Constantly, and that includes the buildings right by the University of Oregon. A downtown loft or a student high-rise generally wants a certificate of insurance on record and the elevator held for a fixed window. We submit the COI to the building office, lock down the elevator, wrap the cab and the corridors in pads, and wrap up within your reserved slot so the dock frees up right on time.

Absolutely, we run into it all the time on Whiteaker, downtown, and older-block moves. Give us the address when you book and we line up a truck space, a loading zone, or the building dock, then adjust the carry to whatever room the street leaves us. The crew rolls in prepared to load right off the curb instead of a driveway.

The clock starts the moment the crew gets to work at your front door, not back when we pulled out of our yard. Past the first hour, we bill to the minute, so seventy minutes is charged as seventy minutes and never gets rounded up to a tidy two. Before anything is lifted, you already know the hourly crew rate and how we figure travel time.

Just a small refundable one to hold your spot on the calendar, and it applies right to your final invoice, so it is never money out of pocket. Give us a couple of days notice on a cancellation and every dollar comes back to you. Every bit of that is spelled out on your booking from day one.

You do not pay a cent until the whole job is finished, never a moment ahead of that. Cards, checks, and cash all work. Right before the crew heads out, you go over the final total together at your door and give the sign-off.

Not at all, and you will never find one slipped onto your invoice on the sly. If the crew really knocks it out of the park, a lot of folks hand over ten to fifteen percent for the team to split, cash or card, though the choice is entirely yours.

Just a short list, and it all comes down to safety and legal rules: propane, gasoline, paint, and anything that can catch fire, plus ammunition, live plants, food that can spoil, and pets. Have something extra large, unusually heavy, or high in value? Let us know at booking so the right crew and gear come along.

Yes indeed. Priority One Moving Services holds Oregon household-goods authority and full coverage, and it is our own crew on your job from start to finish, with no broker sneaking in to take a cut. We are happy to walk through the authority numbers and the insurance with you, and we cover your valuation choices before anything is finalized.

Careful padding makes it rare, but if something does pick up a scratch, we note it then and there and open the claim that same day. Ahead of the job, we walk you through released versus full-value coverage, so you know precisely how a claim plays out.

A simple local move usually only needs a week or two of lead time. Month-end and the middle of summer book solid fast, so plan on three or four weeks then, plus a bit more for a Saturday slot. That said, last-minute openings do turn up, so a quick call to check never hurts.

For sure, our crew takes these on pretty much every week. An upright or grand piano, a loaded gun safe, a slate pool table, a cherished heirloom, or a framed painting, every one rides on the right board or dolly with proper straps and pads, and we put together a custom-fit crate whenever a piece calls for one.

However much you like. Need the whole house packed? Consider it handled. Only the kitchen and the artwork? That works fine too. We come stocked with sturdy cartons and paper, label each box by its room, and after the truck is emptied we will unpack you at the other end.

We do, and your load stays on a single truck with the same crew from the pickup all the way to the drop-off. It is never turned over to a broker or shuffled into someone else’s trailer at a depot, and you get a delivery window solid enough to plan around.

Yes. Whether you have a short stretch between closings or a few months before the next place is ready, your belongings rest in a clean, locked space with everything on a written list. It is our crew that carries them into storage and back out down the road, so a second truck rental never comes up.

For sure, a big share of our jobs are folks moving into the metro, plenty of them arriving for a new job or to live closer to family. We lock in the delivery window, greet you at the new address, and take the parking, the building COI, or the freight elevator off your plate. Your things ride on our truck with our crew, and they are never sold off to whatever outfit lowballs the bid that week.

Definitely. Give us at least two days notice to shift or cancel your date and your entire deposit comes right back to you. All the terms are written in plain English on your booking, so nothing is left up in the air.